Section 1: Definitions

In this agreement unless otherwise required by the context, the following terms shall have the meanings referred to. “The application”, “we”, “First Person Pronoun” or “Possessive Pronoun” shall refer to the application “Chef Ruler” and One and Zero Organization for Information Technology in Kingdom of Saudi Arabia.

“User”, “you” or "your” shall refer to each person who visit or uses the application in any of its forms whether he is a Home Cooker, Party Cooker, restaurant, food Car or Delivery Place etc.

“Home Cooker”, “Party Cooker”, “Restaurant” and “Food Car” shall refer to each user who has registered in the application to provide the food services and they shall be referred to as “the food services provider”. “Delivery Place” shall refer to the shop or store owner who registers in the application as a place of food receipt where he receives the food from “Home Cooker” to deliver it directly to the customer.

“Service Provider” shall refer to Home Cooker, Party Cooker, restaurant, food Car.

“Customer” shall refer to each person ordering food or food services such as receipt and delivery via the application. “Content” refers to all texts, information, data, photos, logos, videos, advertisements and all what is published by the user via the application.

“Agreement” shall refer to the conditions, terms, privacy policy, all pages of the application, descriptions of services, all information, the content of services, all instructions and the special agreements made between the application on one hand and any of the application users on the other hand as well as the contracts connected with the terms and conditions.

“Parties to Agreement” shall refer to the application on one hand as (a first party to the contractual relationship) and any person visiting the application, using it, registering an account in the application, providing any of the services of the application or benefiting from our services in any way on the other hand as (a second party to the contractual relation).

Section 2: Legal Scope of Our Services

(1) The application “Chef Ruler” works as an intermediary online service that allows the communications among the customers and services providers and our role doesn’t exceed that. We don’t have a supervisory or monitoring authority over the service provider. We don’t represent the customers and we aren’t agents of customers. Moreover, the provisions of labor, agency, sponsorship laws and other legal provisions connected with the legal liability for the acts of servants or third parties shall not apply to us. You expressly agree on the nature of our work and role and you deal via the application out of these terms.

(2) The application “Chef Ruler” shall not be deemed to be an internet service provider, shelter provider or information content provider.

(3) The application shall not be treated as a publisher of any content published via the application or via any property available for communication via the application including messages, chatting etc.

(4) You know of and agree on the exemption of the application “Chef Ruler” from any liability arising from the acts of third parties. Whether he is a user, Home Cooker, Party Cooker, restaurant, food Car, Delivery Place or customer etc.

Section 3: Legal Nature of Agreement

(1) This agreement shall be deemed to be the entire and final agreement between the application “Chef Ruler” on one hand and any person visiting or using the application or any of its features or advantages on the other hand.

(2) This agreement shall be deemed to be a valid contract satisfying the legal conditions and elements and shall be enforceable against all said parties. Its provisions and obligations shall be binding on all of them and neither party may derogate from it or terminate it since it has resulted in its legal effects.

(3) All parties declare that this agreement forms the entire agreement among them. They declare that they didn’t rely on any emphasis whether oral or written for accepting this agreement other than the provisions stated herein.

(4) The description of the services and the subsequent pages of the application prepared by the application “Chef Ruler” shall form an integral part of this agreement.

(5) The amendments of this agreement shall have the same legal provision and effect of this agreement.

Section 4: Providing Services

(1) The application always attempts to provide its electronic services in the ideal way and uses in this regard all the tools, equipment, devices, programs and the means of protection necessary for providing the services in addition to taking all the necessary legal procedures.

(2) The application doesn’t guarantee that the services or part of them work on all mobile phone. Also, for the devices on which the application works, there might be a delay or breakdowns due to a breakdown in the internet. Consequently, you exempt us from liability therefor.

(3) In the course of providing our services, we provide the full support to the customer, services providers and users.

(4) The application management shall be entitled to temporarily or permanently suspend the application without being liable to the members and users.

(5) The application management may modify or change the services at anytime and it also shall be entitled to change the services that don’t require the membership to the application into services that require membership.

(6) The application shall monitor all the users and services provided via the application to ensure the provision of high-quality services.

Section 5: Consent and Legal Capacity

(1) The customer, services providers and members shall be stipulated to be 18 years old or more of age. In case of discovering otherwise, the application shall be entitled to cancel the membership and to deprive the user of registering once more.

(2) It is stipulated for the user of “Chef Ruler” that he has the legal capacity necessary for concluding contracts and we shall not be responsible for ascertaining the capacity of any of the users of the application.

(3) With your use of the services of “Chef Ruler” you agree on this agreement and you declare are that you are legally bound by the terms and conditions provided for in this document or its amendments.

Section 6: Digital Signature

Through your registration to get an account via the application or via clicking for accepting the conditions of the service upon claiming so via the application, you shall be considered to have implemented this agreement and the other conditions of the service online and it shall be legally enforceable for you from the date of registering your account or from the date of clicking for accepting the conditions of the service.

Section 7: Conditions of Using Application

(1) It shall be stipulated that the user registers in the application in his true name and not in an alias, untrue or misleading names. When you register as a natural person, you shall represent yourself only because the account is based on the personal consideration.

(2) It shall be stipulated that the legal person registers in its trade name in the site not unknown, untrue or misleading names and once you register as a legal person, you acknowledge that you are the legal representative of this person.

(3) It is stipulated that the user puts his photo in his account and not any photo of a third party or a photo that doesn’t express the user.

(4) The services of the application are available in Kingdom of Saudi Arabia and you declare and agree that you are bound by all the terms and conditions provided for in this agreement regardless of the state to which you belong or through which you enter into the application or on whose territory the services of the application are received.

(5) You promise the instructions of the application in relation to your account including the methods of using the account or the additional services as well as all precautions of use.

(6) You promise to make available the information and documents necessary and which is required by the application from you at any time whether during the participation with us and the registration of your account or during the provision of services to you after registering your account.

(7) The user undertakes to precisely enter the information required to be entered in the application and he shall be responsible for regularly reviewing this information for the purpose of correcting, modifying or renewing it as long as you have new information regarding this and you are required to keep all the data and documents proving that.

(8) All the information you disclose must be real, updated and correct and express yourself and match with what is required in the registration form we have.

(9) In case you have provided incorrect, unprecise, non-synchronized, or incomplete information or in case we have reasonable reasons to suspect that this information is incorrect, unprecise, non-synchronized, in complete or inconsistent with this agreement of use and without prejudice to any other rights under this agreement or the law, we will suspend or cancel your membership.

(10) The user undertakes that he is responsible for maintaining the confidentiality of the information in his account such as the user name and password and that he is responsible for any disclosure to third parties in relation to this information. Also, he is responsible for any use done by any person to whom he disclosed this confidential information.

(11) The user undertakes to report immediately in case of penetrating the account or its theft as well as discovering any illegal use of this account in the application in order for us to be able to take the technical actions necessary for maintaining the account.

(12) you may not use another person’s account.

(13) The user shall be bound to notify us in case he discovers any illegal use of the application, any of the services or credit cards.

(14) We reserve the right to cancel the account that haven’t been confirmed yet or are inactive for a long time.

(15) The use of “Chef Ruler” might be coupled with making available services or content of other bodies that aren’t under our control. Consequently, you declare that other conditions, provisions and policies of privacy apply to your use of the services and content of the bodies not belonging to us.

Section 8: Terms and Conditions of Customers

(1) The customer shall be solely liable for the account connected with his mobile phone and he shall be liable for any illegal use not permitted that is done via his account in the application.

(2) The customer knows and acknowledges that the services he receives via the application are done by service provider without any intervention by the application “Chef Ruler”.

(3) The customer has to have access to the information and recipes of food provided by the food services provider and has to make sure by himself of the quality of food, how fit it is and its conformity with the laws, regulations, standards and measures in force in this regard.

(4) The customer knows and declare that the food is prepared only by the food services provider without any intervention by the application of “Chef Ruler”.

(5) The customer shall be solely liable for the correctness of delivery addresses he gives to service provider and he shall incur any liability arising from the delay as a result the wrong addresses of delivery. Also, he shall incur the liability in case the service provider couldn’t deliver the food to him as a result of the wrong address, above mentioned.

(6) The customer knows and agrees that the application shall not incur any liability for the loss of food whose delivery is ordered, their appropriation, decrease or any damage caused to them and the role of the application shall be limited to connecting the customer with the service provider without intervening in the delivery act or providing and guarantee in relation to the food whose delivery is ordered.

(7) The customer shall be bound to ascertain the contents of the order and its correspondence with the specifications and condition. In case the order is imperfect or doesn’t correspond or the food is spoiled or package is not sound, the customer shall be entitled to submit a complaint to the application management in connection with any of these problems and to refuse the confirmation receipt.

(8) In case the customer confirms the receipt of the order, this shall mean his final acceptance of the order and that it corresponds with the terms and conditions of this agreement.

(9) The customer shall be bound to pay for the food and the specified delivery fee.

(10) The customer shall be bound that his evaluation of the service provided by the service provider doesn’t involve any insult or bad names and that the criticism or evaluation is within the limits legally permitted.

(11) The customer knows and declares that we aren’t an employer and don’t have a monitoring or supervisory authority over the service providers and that they are completely independent in their work.

(12) The customer declares that we don’t represent him against third parties and we aren’t considered to be his agent and he is personally liable to the service provider in case of breach of the conditions and provisions provided for in this agreement or in case of breach of the legal texts and provisions in force inside the Kingdom of Saudi Arabia.

(13) In case of the change by the customer of his mobile phone number or the assignment by him of it to third parties, he undertakes to notify us of the new number and to activate the account once more with the methods of activation approved by us.

(14) The customer shall be bound to treat the service provider in a good way.

(15) The customer shall be bound not to communicate with the service provider or give orders to him outside the framework applied within the application. In case of the breach by him of this obligation, the application shall be entitled to permanently or temporarily suspend his use of the application as well as reserving all our other legal rights.

(16) In case of the breach by the customer of the terms and conditions of this agreement, the administration will caution him and in case there are repeated complaints against him, the administration may suspend temporarily or permanently his account.

Section 9: Terms and Conditions of Home Cooker/Party Cooker/ Restaurant/ Food Car (the food services provider)

(1) The food services provider’s registration with us is based on the personal consideration.

(2) The food services provider shall not be entitled to assign his account to third parties and shall not entitled to delegate any one other than him to carry out the acts of cooking or delivering food, preparation he agreed to carry out.

(3) The food services provider shall be bound to follow the laws and regulations in force and to follow all the standards and measures in effect in the area of food preparation. Also, he shall be bound to follow the cleanliness standards, FDI Conditions, Conditions of Ministry of Health and all the conditions that must be followed.

(4) The food services provider shall be bound to carry out the process of cooking and food preparation by himself and not to authorize anybody other than him to carry out the process of cooking and food preparation on his behalf or to assist him in it. In case of the food services provider’s getting assisted by another person, this person must be registered in the application and he must satisfy all the conditions that must be satisfied by the food services provider, Food shall be delivered to the customer either through his coming to the food services provider and receiving it or through the delivery by food services provider of the food to the customer. This process shall be done completely under the liability of food services provider without any interference by the application.

(5) The food services provider shall be bound that the description of food provided by him is in conformity with the laws and regulations in force and doesn’t conflict with public order and it is actually in conformity with what is provided to the customer.

(6) The food services provider shall be bound not to prepare any food whose circulation is legally prohibited or in contravention of the provisions of Islamic law.

(7) The food service provider shall be bound to the slaughter of animals according to Islamic law.

(8) The food services provider shall be bound by the body cleanliness; hands wash and the cleanliness of the clothes he wears during the process of food preparation.

(9) The food services provider shall be bound to wear the gloves while cooking. Also, he shall be bound to make available garbage containers with lids automatically closed after use.

(10) The food services provider shall be bound that food is free from insects, unhealthy things or any other waste.

(11) The services provider shall be bound to use healthy water fit for cooking and free from pathogens. Also, he shall be bound to use pure, good and fit for use oil which is a product produced by a known reputable company.

(12) The food services provider shall be bound to ensure the fitness and cleanliness of the tools and pots used for cooking as well as the cleanliness of the pots for ensuring the high quality of food that is edible and free from pathogens. Also, he shall be bound that these tools and pots are free from any odors that might be loathsome or might lead to a change of the food flavor.

(13) The food services provider shall be bound that the place devoted to cooking is free from cockroaches, insects, rodents and mice and free from cracks in the ground that might be a place for insects and rodents. Also, he shall be bound that the place devoted to cooking isn’t a breeding ground for the growth of bacteria and fungi.

(14) The food services provider who has a warehouse for storing foods shall be bound to maintain the cleanliness of this warehouse and all its contents as well as the inexistence of insects, rodents, mice or cockroaches in this warehouse. Also, this place must satisfy all the health stipulations and standards in force in relation to the safety of food.

(15) The food services provider shall be bound to carry out the process of cooking and preserving food away from dust and smoke. Also, he shall be bound to cover foods and not to leave them uncovered.

(16) The food services provider shall be bound to keeping meat, vegetables and other food in a cool place for not being spoiled or poisoned, and storing it under proper the cleanliness conditions and to be safe and free from any chemical contamination.

(17) The food services provider shall ensure the quality and fitness of food that is being prepared by him. In addition, he shall be bound that these foods and their ingredients are fresh and he must get away from the use of artificial flavors for the purpose of concealing the bad quality or unfitness of food.

(18) The food services provider declares that he isn’t employed by us and we aren’t his employer and we have no monitoring or supervisory authority over him. He also declares that he is personally liable for his work and we aren’t legally liable or liable in contract for him.

(19) The food services provider knows and declares that we don’t provide him with medical insurance while food preparing and cooking. The relationship between the food services provider and the application isn’t a working relationship.

(20) The food services provider knows and declares that we don’t have a working relationship, legal representation, agency or others with the customer. In case of the breach by the customer of any of the food services provider’s rights, the food services provider shall take all his legal affairs without having recourse to us or against us.

(21) It isn’t permitted for you as a food services provider to use the processes done within the application in another websites or application, to exploit your evaluations you have got in another websites or applications.

(22) You undertake not to conclude any ostensible agreements with customers to sell ostensible meals for the purpose of benefiting from the positive evaluation given by customers in the application. In case we discover such practices, we will suspend or close your account with us.

(23) In case the food services provider changes his mobile phone number or assign it to a third party, he undertakes to notify us of the new number and to activate the account once more in the methods of activation approved by us.

(24) The food services provider shall be bound not to communicate with customers, implement the orders or carry out transactions outside the framework applied within the application. In case of breach of these obligations, the applications shall be entitled to permanently or temporarily suspend the food services provider in relation to the use of the application.

(25) In case of the breach by the service provider of the terms and conditions of this agreement, the administration will caution him and in case there are repeated complaints against him, the administration may suspend temporarily or permanently his account.

(26) The food service provider shall be prohibited from registering in more than one account. In case we discover that, we shall be fully entitled to suspend or terminate his account in the application.

(27) The food service provider is solely liable for the account connected with his mobile phone and he shall be liable for any illegal or unpermitted use done via his account in the application.

(28) The food service provider undertakes to get all work permits necessary therefor according to the laws in force within the Kingdom Saudi Arabia and the driver shall be stipulated for having the driver’s license.

(29) The food service provider shall be bound to treat the customer in a good way.

Section 10: Terms and Conditions of Delivery Place

(1) The registration by the Delivery Place with us shall be based on the personal consideration. Consequently, he shall not be entitled to assign the account to third parties and not to authorize other than himself to carry out the acts of delivery he accepted to do.

(2) The Delivery Place shall be prohibited from registering with us in more than one account and in case we discover this, we shall be fully entitled to suspend or to terminate their account in the application.

(3) The Delivery Place shall be deemed to be the first and last person responsible for the account connected with his mobile phone and the Delivery Place shall be liable for any illicit or unauthorized use that is done via his account in the application.

(4) “Delivery Place” shall conclude an agreement or contract between him and Home Cooker regulating the legal relationship between them and ensuring the validity and legality as well as the performance of mutual obligations between the two parties and the two parties declare that the application shall not be liable for the validity or the performance of this agreement.

(5) Delivery Place shall be bound to make available an appropriate and legal place and to get licenses for it if any and to exercise his main work or the acts receiving the orders in a legal way according to the laws in force.

(6) Delivery Place shall ascertain the content of the order and its correspondence with the specifications by the customer via the application and that the order doesn’t have unlawful or prohibited materials and it shall receive the order from Home Cooker. Also, Delivery Place shall keep the food safe and put it in an appropriate temperature in order for the customer to receive his order.

(7) The Delivery Place acknowledges that he isn’t our employee and we aren’t an employer and we don’t have a supervisory or monitoring authority over him and he works under his personal liability without any of our contractual or legal liability.

(8) The Delivery Place knows and acknowledges that we don’t provide any medical insurance to him. The relationship between Delivery Place and the application isn’t an employment relationship.

(9) You shall not be authorized to use the operations done within the application in another websites or applications and not to exploit your evaluation in the application in another website or applications.

(10) In case of the change of your mobile phone No or assignment of it to third parties, you promise to report the new No to us and to activate the account once more with the activation methods approved by us.

(11) Delivery Place shall be bound by the well treatment of the Home Cooker and customer and by not doing wrong to us.

(12) Delivery Place shall be bound not to communicate with the customer or to carry out services outside the framework applied within the application. In case of the breach by him of this obligation, the application shall be entitled to permanently or temporarily suspend his use of the application as well as reserving all our other legal rights.

(13) In case of the breach by the Delivery Place of the terms and conditions of this agreement, the administration will caution him and in case there are repeated complaints against him, the administration may suspend temporarily or permanently his account.

Section 11: Booking and Cancelling Orders Policy

(1) The customer can cancel the order before the approval of the service provider in status called "pending" without deducting any sum of money from the paid amount and the paid amounts shall be returned to the customer’s account directly after the cancellation of the order.

(2) The customer can’t cancel the order after the approval of the service provider. In this case, the customer can submit a complaint to the application asking for cancellation. But it is not sure that the management will cancel the order or return the amounts paid by the customer and this is for maintaining the rights of the service provider.

(3) In case of the delay by the service provider of performing the order of the customer at its time determined in the application, the application management shall take the appropriate action that might include caution, financial deduction or the suspension of the account in case of the repetition of complaints.

Section 12: Policy of Delivering Orders

(1) The service provider shall be bound to update the status of the order immediately he finishes the service through modifying from “acceptance of orders” to “order preparation is finished”.

(2) Home Cooker shall deliver the order to Delivery Place and the latter shall ascertain the content of the order and its correspondence with the specifications determined by the customer via the application then the consent to receipt that shall mean to relieve the Home Cooker of the liability for the order and that the order is sound.

(3) Delivery Place shall deliver the order to the customer and the latter shall ascertain the content of the order and its correspondence with the specifications determined by him then the consent to receipt which shall mean to relieve Delivery Place of the liability for the order and that the order is sound.

(4) Cautions: In case of the breach by the services providers of any of the provisions of delivery or receiving the orders, the management shall take the actions provided for in “Policy of Deciding Complaints”. Moreover, the management will caution the service provider and in case the number of cautions exceeds its maximum limit defined by management, the management may either close the account of the service provider or prohibit it in a final way.

Section 13: Payment Policy

(1) The price of meals or products shall be determined by the food services providers and the new prices shall be in effect in case of modification in relation to the subsequent orders not the current ones.

(2) The customer can select one of the payment methods available in the application. and the card must be owned by the customer or he is legally permitted to use it.

(3) The customer shall be bound to pay the food price and the fee of Delivery Service (if exist) communicated by the customer via the application through the payment methods available in the application. In case of the order cancellation, the amounts shall be returned to the customer in the same used payment method within 15 business days to the customer’s bank.

(4) The application shall deserve a service fee that is determined by the administration and deducted from the service provider dues for each order undertaken.

(5) The application shall transfer the dues of the services provider within 15 business days from the payment date to the bank account provided to us by the service provider.

(6) The application doesn’t agree to incur the consequence of any mistake related to the payment process done by the customer. Also, it doesn’t incur the consequence any hacking act or deception connected with credit cards or the bank accounts of the customer.

(7) The customer shall incur all the banking fees connected with the transfer of funds or the payment of the prices of charging cards and commissions.

(8) The amounts paid by the customer to the application shall be final and may not be modified either in increase or decrease and they may not be recovered except with the consent of the application.

(9) The commission paid by the service provider to the application shall be final and may not be modified either in increase or decrease and they may not be recovered except with the consent of the application.

(10) The application of “Chef Ruler” shall reserve the right to modify the policies of fees and payment at anytime it considers appropriate.

Section 14: Policy of Complaints and Return

(1) Customer’s Complaints Against Home Cooker:

1.1 In case of the acceptance by Home Cooker of the order and not Confirming of finishing and delivering the order at the date as well as the submission by the customer of a complaint to the management, the application management shall notify the service provider of the customer’s complaint and after the reply by the Home Cooker and making sure that the Home Cooker hasn’t confirmed the receipt by the customer of the order/ that Home Cooker hasn’t updated the order status which is finishing the order preparation, the application shall unfreeze the order value in favor of the customer.

1.2 In case the order is accepted by the Home Cooker and its preparation and delivery are confirmed by him but the customer hasn’t received the order due to not delivering it to him, the management shall review the complaint and notify the cook of it and take the decision of returning the order value to the customer due to the cook’s not making sure that the customer has received the order.

1.3 In case the order is accepted by the Home Cooker and its preparation and delivery are confirmed as well as the delay of the arrival of the order to the customer, the management shall caution the Home Cooker and the number of cautions shall be shown within his data to the management. In case cautions are more than the maximum limit defined by management, the management shall close his account or finally prohibits it.

1.4 In case the order doesn’t correspond to the customer’s specifications (Spoilt food/ unsound packing), the administration is going to review the order and take the following decisions (in case of the customer’s confirmation that the order has been received, the amount paid will not be returned to the customer but in case of the customer’s non-confirmation in relation to the receipt of the order, the administration will return the paid amount to the customer).

1.5 In case the order is (imperfect), the administration will review the order and take the following decisions (in case of the customer’s confirmation that the order has been received, the paid amount will not be returned to the customer but in case of the customer’s non-confirmation in relation to the receipt of the order, the administration will give the customer two options (either to prepare the item that hasn’t been prepared or to return the paid amount to the customer).

1.6 In case the order doesn’t completely correspond to the customer’s specifications, the administration will review the order and take the following decisions (in case of the customer’s confirmation that the order has been received, the paid amount will not be returned to the customer but in case of the customer’s non-confirmation in relation to the receipt of the order, the administration will give the customer two options (either to return the paid amount to his account once more or the Home Cooker prepares the order once more while incurring the delivery cost).

(2) Customer’s Complaints Against Delivery Place (The Case of Home Cooker Only):

2.1 In case Home Cooker has delivered the order to Delivery Place and the customer goes to Delivery Place and doesn’t find Delivery Place open, the application will notify Delivery Place of the problem then reviewing the complaint and in case the application makes sure that Delivery Place has confirmed the receipt of the order from the cook, the administration will caution Delivery Place and return the order price to the customer and Delivery Place shall incur the order value in favour of Home Cooker and the application shall not liable for the agreement or contract concluded between Delivery Place and cook.

2.2 In case Home Cooker hasn’t delivered the order to Delivery Place and the latter hasn’t confirmed the receipt of the order, the administration shall take an action that is to bind the cooker to perform the order or to return the order value to the customer.

2.3 In case the customer goes to Delivery Place and finds his order in a bad condition and the Delivery Place hasn’t confirmed the receipt and has notified of the problem of the order, the order value will be returned to the customer’s account but in case the Home Cooker has delivered the order to Delivery Place and the latter has confirmed the receipt of the order and when the customer comes to Delivery Place and finds the order in a bad condition, here if the customer agrees to receive the order, the order value will not be returned to the customer and if the customer refuses to receive the order, the order value will be returned to the customer and there will be an indebtedness equal to the order value incurred by Delivery Place and the paid by him to Home Cooker with the agreement between them.

(3) Customer’s Complaints Against Party Cooker:

3.1 In case of the delay by Party Cooker to reach the customer, the administration will review the order (in case delay exceeds 30 minutes), the administration will notify the customer that the cook will arrive within a specified time limit determined according to the agreement with the cook in addition to cautioning him. (In case the delay doesn’t exceed 30 minutes), the administration will notify the customer that the cook is not late and the remaining time difference is up to the maximum time of the cook’s arrival.

3.2 In case of the non-arrival of the cooker, the administration will review the updates of the order and make sure that the cooker has confirmed the acceptance of the order and he hasn’t cancelled the order within the permitted time limit. In case he doesn’t reach the customer within a maximum time limit of 30 minutes, the cooker will be cautioned and actions shall be taken against him in case of exceeding the maximum permitted number of cautions.

(4) Customer’s Complaints Against Restaurant:

4.1 In case of the delay by the restaurant of delivering the order to the customer, the administration will review the order (and in case the order exceeds the maximum time limit), the administration will notify the customer that the order will be brought within a specified time determined according to the agreement with the restaurant in addition to cautioning the restaurant. (In case the order doesn’t exceed the maximum time limit), the administration will notify the customer that the order is not late and the remaining time difference is up to the maximum time limit of delivering the order.

4.2 In case of the existence of a fault in relation to the order that it is imperfect or exchanged or unsound and the customer has confirmed the receipt, the order value will not be returned to him but in case the customer hasn’t confirmed the receipt, the administration will return the order value to him.

(5) Customer’s Complaints Against Food Car:

5.1 In case of the acceptance by food Car of the order and not finishing and delivering the order at the date as well as the submission by the customer of a complaint to the management, the application management shall notify the food Car of the customer’s complaint and after the reply by the food Car and making sure that the food Car hasn’t confirmed the receipt by the customer of the order/ that food Car hasn’t updated the order status which is confirming the finishing of the order preparation, the application shall defreeze the order value in favor of the customer.

5.2 In case the order is accepted by the food Car and its preparation and delivery are confirmed as well as the delay of the arrival of the order to the customer, the management shall caution the food Car and the number of cautions shall be shown within his data to the management. In case cautions are more than the maximum limit defined by management, the management shall close his account or finally prohibits it.

5.3 In case the order doesn’t correspond to the customer’s specifications (Spoilt food/ unsound packing), the administration is going to review the order and take the following decisions (in case of the customer’s confirmation that the order has been received, the amount paid will not be returned to the customer but in case of the customer’s non-confirmation in relation to the receipt of the order, the administration will return the paid amount to the customer).

5.4 In case the order is (imperfect), the administration will review the order and take the following decisions (in case of the customer’s confirmation that the order has been received, the paid amount will not be returned to the customer but in case of the customer’s non-confirmation in relation to the receipt of the order, the administration will give the customer two options (either to prepare the item that hasn’t been prepared or to return the paid amount to the customer).

5.5 In case the order doesn’t completely correspond to the customer’s specifications, the administration will review the order and take the following decisions (in case of the customer’s confirmation that the order has been received, the paid amount will not be returned to the customer but in case of the customer’s non-confirmation in relation to the receipt of the order, the administration will give the customer two options (either to return the paid amount to his account once more or the food Car prepares the order once more while incurring the delivery cost).

(6) Home Cooker’s Complaints Against Customer:

6.1 In case the customer hasn’t received the order (in case of direct receipt), the administration will review the order and notify the customer of the complaint and the value of the order will be due to the service provider and the customer will be cautioned.

6.2 In case the customer hasn’t received the order (in case of delivery service and the cook’s attempt to communicate with the customer), the administration will communicate with the customer and in case it is impossible to contact him, and The value of the order will be due to the service provider and the customer will be cautioned.

(7) Party Cooker’s Complaints Against Customer:

In case of the non-arrival by the Party Cooker to the customer due to an error in the address submitted by the customer in the order (and it is impossible to contact the customer), the administration will review the complaint and communicate with the customer to specify his location and wait for 10 minutes to contact him ,and in case it is finally impossible to contact the customer, the order will be cancelled and the customer will be cautioned.

(8) Restaurant’s Complaints Against Customer:

8.1 In case the customer hasn’t received the order (in case of direct receipt), the administration will review the order and notify the customer of the complaint and the administration will deduct the order value from the customer and he will be cautioned.

8.2 In case the customer hasn’t received the order (in case of delivery service and the attempt by the restaurant to contact the customer), the administration will communicate with the customer and in case it is impossible to contact him, the order value will be deducted from the customer while cautioning him.

(9) Food Car’s Complaints Against Customer:

9.1 In case the customer hasn’t received the order (in case of direct receipt), the administration will review the order and notify the customer of the complaint and the administration will deduct the order value from the customer and he will be cautioned.

9.2 In case the customer hasn’t received the order (in case of delivery service and the attempt by the food Car to contact the customer), the administration will communicate with the customer and in case it is impossible to contact him, the order value will be deducted from the customer while cautioning him.

)10) Delivery Place’s Complaints Against Home -Cooker/Customer

10.1 In case of non-compliance by the cooker with bringing the order to Delivery Place, Delivery Place must notify the application of a problem in the order and of the non confirm receipt of the order, the cooker shall be bound to bring the order to Delivery Place and in case the customer doesn’t wish to receive the order, the order value will be returned back to the client.

10.2 In case the cooker brings the order to Delivery Place and its condition isn’t sound and Delivery Place refuses to receive the order, the administration will return the paid amount to the customer’s account.

10.3 In case of the delay by the customer to receive the order or his non-receipt, the administration will notify the customer and if he doesn’t receive the order, the administration will transfer the order value to the cooker and Delivery Place.

Section 15: Evaluations Policy:

The customer can evaluate the service provider and evaluations shall be subject to the following terms and conditions:

(1) The evaluations by the customer and the service provider must be true and don’t cause any wrong to any party or person.

(2) It is prohibited during the evaluations to expose names, persons, institutions, companies, symbols or to defame or do wrong to them in any way. Also, it is prohibited to use religious slogans or phrases contempting cultures or peoples or conflicting the applicable order.

(3) In all cases, “Chef Ruler” shall not incur any liability in view of the truth of evaluations and their legality and we shall not incur any liability for illegal evaluations for which those who wrote them shall be liable.

(4) “Chef Ruler” shall reserve the full right to review and delete any illegal evaluations and to suspend or cancel the membership of the person doing wrong. The non-removal of the illegal evaluations shall not mean to a participation or a consent to the publication. Our right to review the evaluations must not be understood to be a legal obligation lying on us and you have to report to us in case of the existence of illegal evaluations to take the suitable action for them.

(5) The application shall reserve its rights to refuse to publish any evaluations at anytime in case they conflict with the preceding provisions.

(6) In all cases, we shall reserve the full right to resort to judiciary and to get all the appropriate compensations in case the evaluations result in damages to the application owned by us while reserving by the prejudiced person and the society of his right to the criminal punishments.

Section 16: Copyrights

(1) The application and ideas expressed within it shall be our intellectual property rights. Any imitation or plagiarism of the application or some of its services (including ideas, texts, symbols and software) shall be deemed to be a violation of our copyrights for which we will take all the legal procedures against the perpetrator of the said violations.

(2) All the contents included or available within the services of the application “Chef Ruler” such as (texts, logos, pictures, graphs, voice, recordings, icon buttons, digital contents, materials that are uploaded, software and collection of data) shall be the property of the application and shall be protected by the Kingdom of Saudi Arabia laws and the international copyrights laws.

(3) The collection of all data inserted in the service of “Chef Ruler” or making it available by any of our services shall be exclusively and privately owned by the application “Chef Ruler” and protected under the Kingdom of Saudi Arabia laws of copyrights and the international ones and also shall be protected under the international conventions in force such as Bern Convention and TRIPS Agreement.

Section 17: Trademarks

(1) “Chef Ruler” and logos connected with it shall be our trademarks and/or our services marks.

(2) Pictures, logos, headers of pages, icon buttons, texts and services names shall be trademarks and commercial designs of the application “Chef Ruler”.

(3) Reproduction of trademarks or commercial designs of the application “Chef Ruler” in any media or advertising means shall be prohibited without a written permission from us.

(4) Trademarks and commercial designs of the application “Chef Ruler” may not be used for contacting any product or service that doesn’t belong to us not to cause harm to the position and credibility of the application “Chef Ruler” or to cause harm to its customers.

Section 18: Granted Licenses

(1) through being bound by the conditions of use or any conditions of the service and through paying any applied fees, the application grants you a limited and unexclusive license that is non-assignable and may not be subleased to have access to the non-commercial use of the services of the application “Chef Ruler”.

(2) This license doesn’t involve the reselling or any commercial use of any of our services or their content. Also, it doesn’t involve any copy of the information available about the account in the favor of third parties or the use of means of getting data as well as any use of the tools of collecting and eliciting the similar data.

(3) You may not reproduce or make typical copy of this application, copy, sell, resell any part of it or use it in a different way for purposes of commercial or non-commercial exploitation of it without having an express written consent by the application “Chef Ruler”.

(4) You may not use any descriptive marks or any other “hidden text” which exploits the name “Chef Ruler” or its trademark without an express written consent by the application.

(5) You agree not to use the application “Chef Ruler” or any service provided via it in an illegal, deceitful or antisocial way as we determine.

(6) You agree not to send any messages characterized by being racial or containing cursing and defamation or bad names, porn pictures or those characterized in general by being decadent.

(7) You shall be prohibited as a user to publish any links of another applications or websites within the application or involving software or viruses or aiming at any deception or online hacking.

(8) You shall be prohibited in any way to intervene the working method of the application or to publicize in any way that you represent us contrary to reality.

(9) You may use our services in the form only legally permitted and according to the conditions of the agreement.

(10) The licenses granted by us shall terminate in case you don’t comply with these conditions of use or any conditions of another service.

(11) All rights not expressly granted to you to these conditions of or any conditions of another service shall be reserved by the application “Chef Ruler”.

Section 19: Telecommunications

(1) You agree on getting telecommunications from us and we will communicate with you via the mobile phone number or through the other services of the application “Chef Ruler”.

(2) You agree that all agreement, notices, disclosures and other telecommunications done by us online satisfy all the legal conditions as if they were written with all their legal effects.

(3) The application “Chef Ruler” requires your consent during the registration process to sending messages on your mobile phone or via the application for promotion purposes to inform you of any changes, advantages or new activities added to your application.

(4) In case you decide at any time that you don’t want to receive promotion messages, you can deactivate the receiving of these messages through correspondence with us. But in this case, we don’t ensure that you will enjoy our services fully.

Section 20: Notices

(1) Any notices you like to send to the application “Chef Ruler” must be sent through the features specified within the application. Any notices sent outside the application shall not be considered.

(2) As for any notices required to be communicated the application to the user, the application publicizes them via the application or sends them to the user via the means of telecommunications provided to the application, it shall be presumed that the user has known of the notice once it is publicized via the application or it is sent.

Section 21: Taxes and Fees

(1) The user shall be bound to pay all government taxes levied on the activity he exercises via the application.

(2) The user shall be bound to pay the fees of telecommunications companies for the purpose of getting the data connected with the access to the internet.

Section 22: Assignment of Rights and Obligations

(1) The application “Chef Ruler” shall be entitled to transfer all the rights mentioned in this agreement to third parties without any objection by the user. All shall be bound to perform all their obligations mentioned in this agreement to the assignee immediately they are notified of the assignment. The assignee shall be entitled to take all the legal procedures against whoever doesn’t perform his obligations under this agreement.

(2) You may not assign your obligations and rights under this agreement or authorize a third party to manage your account in the application except after getting a written consent from us.

Section 23: Modifications

We shall be entitled to amend the terms of this agreement at any time or to add any new conditions or to delete any current conditions without having to get the consent of any user of the application and your use of the application after updates shall mean your express consent to what is mentioned in them.

Section 24: Cancellation of The Agreement

This agreement shall be deemed to have been automatically rescinded in case of your breach of our financial rights or commissions due to us or causing legal problems to us or the parties to this agreement or to third parties or in case of your breach of any clause or paragraph of the terms and conditions of this agreement or in case of not documenting your information or suspension of the application activity. In all preceding cases, we shall be entitled to have judicially recourse against you under this agreement in case the cause of rescission is due to your breach of its provisions.

Section 25: Legal Liability

(1) You shall be bound by all the laws and regulations in force within the Kingdom of Saudi Arabia in relation to your use of the application and shall incur all the liability arising from your breach of the laws and regulations also you shall be bound by all the terms and conditions provided for in this agreement.

(2) You shall be liable for the lack of the serious and credible use of the application and you shall be bound to compensate for any losses or damages caused to the application as a result of any illegal use or not permitted by us.

(3) The users shall provide us with their information and mobile phone number and shall be personally liable for that. Consequently, they shall incur the civil liability and criminal responsibility in case these numbers are stolen or not registered in their names or belonging to another person’s.

(4) The prejudiced party who is harmed as a result of the breach by any of the parties to this agreement has to take all the necessary legal procedures against the party who committed the illegal act without having recourse to or against us. The prejudiced party has to notify us of the breach only to take an action within the application either through suspending membership or permanent ban on it.

(5) The penalties imposed by the application “Chef Ruler” on the parties to this agreement shall not affect adversely the right of each party to take all the legal procedures he considers appropriate according to his discretion without having recourse against us and without the liability of the application.

(6) The application “Chef Ruler” doesn’t ensure to take actions against all the violations of this agreement. Not taking legal procedures in relation to any of the cases of violation shall not mean a waiver of our right to take these procedures at any time we consider appropriate.

Section 26: Limits of Our Liability

(1) We provide our services “as they are available” without any promises or guarantees of any kind whether express or implied through the use of this application, it’s content or services provided by it.

(2) The application “Chef Ruler” doesn’t provide any guarantees that this application, its servers or the messages are free from viruses or other harmful components.

(3) The application “Chef Ruler” doesn’t provide any guarantee and shall not incur any liability in relation to the modernity, commonness, precision and quality of information received by the user via the application.

(4) The liability of using or depending on the information that is received or reached by the user through the services of the application “Chef Ruler” shall completely lie on this user.

(5) You declare that the application “Chef Ruler” is an internet – based service and in spite of exerting our best to keep information safe, we can’t guarantee that information received or transmitted by the user while using the application is safe at all times.

(6) The application “Chef Ruler” can’t assure that each user of the application is actually the person he claims to be.

(7) We might at anytime modify, suspend or interrupt the services of the application “Chef Ruler” without sending a notification to you thereof. Also, we might suspend your use of our services in case you violate these conditions and terms or in case you have misused these services from our point of view.

(8) Without prejudice to its other rights, the application “Chef Ruler” shall be entitled to suspend or cancel your membership or your access to the application at any time without notice and for any reason and to cancel this agreement.

Section 27: Compensations

(1) The application shall not be liable in all cases for any direct, indirect or dependent losses, loss of profits or damage to the fame whatsoever as a result of disclosing your user name and/or password.

(2) The application and all the persons belonging to it shall not be liable for the compensation of the user for any losses or damages caused to him due to the use of the application or any services provided through it or resulting from the performance of this agreement. Also, the application shall not be liable for the death or personal injuries resulting from the acts of our agents, employees, any of services providers or users.

(3) The user has to protect the application “Chef Ruler” and its employees, defend them and compensate them for any losses resulting from any action or claim connected with the application or from an act or negligence by the user, his representative or agents.

(4) You agree to compensate the application “Chef Ruler” and to acquit its liability as well as defending it against all the actions and claims brought or claimed by third parties as a result of your use of application or due to the violation of these conditions and terms or the breach of the rights of the other users.

Section 28: Applicable Law and Competent Courts

(1) This agreement shall be governed by the laws in force within Kingdom of Saudi Arabia .

(2) Judiciary within Kingdom of Saudi Arabia shall have jurisdiction over any dispute that might arise from the interpretation or performance of this agreement.

(3) In case any of the provisions of this agreement becomes illegal or unenforceable, the legality and enforceability of the other provisions will not be affected.

Section 29: Language

(1) Arabic text of this agreement shall be the certified text in relation to interpretation and application its terms and conditions.

(2) In case of conflict between the Arabic text and the translated text of this agreement, the Arabic text shall prevail.